When Ziglar said “It is attitude more than aptitude, that determines altitude” many people saw it merely as a catchy phrase from a motivational speaker and a salesman at that! Zig Ziglar went on to become America’s most influential author and business success, as he...read more
Ten “must – haves” for successful teaming Have you wondered why some teams get it right and others, so clearly get it wrong? Given the many variables of team development, it’s surprising that we ever end up with effective, functioning teams. So many teams struggle to...read more
Time to check your EQ?Emotional intelligence (EQ) has become a hot topic of late. This is because a lack of EQ has been shown to create disconnect in the workplace. Employees are expecting at the very least, adequate, if not superior EQ skills of those they work...read more
“Effective communication is 20% what you know and 80% how you feel about what you know.” Think communication and we think relationships and within a corporate environment, communication is obviously the key to every aspect of what we do. In addition key stakeholders...read more
“Procrastination is like a credit card: it's a lot of fun until you get the bill”. Christopher ParkerProcrastination is all too common and most of us struggle with it from time to time; take heart, researchers estimate that only 20% of us are actually chronic...read more
When we consider the dimensions of service delivery, we would do well to consider what many economists and business analysts today refer to as the Emotional Economy. Far from simply being a novel idea, the Emotional Economy leads us to a new definition of what...read more
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