Changing traditional mindsets and creating inspired behavioural change.
Ramping up knowlwdge, skills and attitudes for daily performance improvements.
Differentiate people and create a culture of character, competence and continuous improvement. People skills are a gamechanger at work just as they are in life. Invest in people and see daily performance improvements.
Creating a company culture of lifelong learning brings about real organisational change, enables purposeful performance and challenges people to do more than they ever thought possible. It is then that both character and competence become the D.N.A of organisational success.
We offer a range of transitional learning and skills-based training, outcomes and customised learning solutions that prepare individuals and teams for change, challenge and the future of work.
Programmes can be in-person or online combining business relevance, core theory and practical application for immediate skill transfer and integration into everyday performance and interaction.
We are continually updating our customised course offerings in each of the core categories below and look forward to partnering with you to in discussing your specific training needs.
“If you keep your eyes open enough, oh the stuff you will learn. Oh, the most wonderful stuff.”
Dr Seuss
Self Mastery Skills
We all have unlimited potential for success, yet acknowledging this is not enough. We need to put our imagination, creativity and potential to work. Expand your knowledge, raise your professional value and achieve all that you set your mind to.
- .Maximise your psychological capital for success.
- Improving Self-Awareness and Happiness@Work.
- The Behaviours of Success – when talent is never enough
- Identify your talents but play to your strengths.
- Develop the Habits of Personal Effectiveness.
- Be proactive and put first things first.
- Workplace Etiquette and corporate behaviour.
- Succeed with the Art of People and other career maximising techniques.
- Improving self-worth, self-esteem and self-confidence for business impact.
- You are a BRAND and Maximum Influence.
Workplace Essentials
These are the fundamental business skills that enable us to work better, smarter and leverage best practice. Business writing that treats customers fairly, reporting that is clear and concise, business presentations that make people listen and time and priority planning to get the most out of our day, week and month. All improve our efficiency and effectiveness.
- Professional Business Writing means Treating Customers Fairly.
- Business Writing made Simple.
- Use a simplified writing style to communicate clearly.
- Connect with people using correct email etiquette.
- Set goals, plan and prioritise.
- Maximise your time and get things done!
- Assessment tools to evaluate your level of stress and decide how to fix it.
- Talk like Ted to present with Impact and speak so people listen.
- YouQ and leaving a positive personal footprint
- Ubuntu – Umuntu Ngumuntu Ngabantu.
People Management Master Class
A team without strong leadership rarely functions well and yet few of us receive the direction and guidance we need to manage and motivate a team. Use functional and situational management techniques to align people and performance. Learn to lead without the titleand count on proactive performance from those you manage.
- Functional, Performance and Situational Management skills.
- Become a leader who inspires performance.
- Become a manager who delivers results.
- Manage and motivate with emotional intelligence.
- Count on proactive performance from those you manage.
- Developing new managers to confidently lead and manage effective teams.
- Negotiate and agree SMART objectives and performance standards.
- Manage performance and foster focus with goal guidance.
- Critical conversations for constructive feedback, coaching and mentoring.
SUPERsized Service
While there may be those that argue that customer service is nothing more than basic common sense, it is clear that it is vital to the success of any organisation. Match individual behaviours and organisational intent and find the service potential in people and processes. Understand what memorable service looks like and learn how to circle back when we inevitably make mistakes.
- Invest in the client experience.
- Build a service-centric company culture.
- Customer Service vs Service Experience.
- Aligning service behaviours and business strategy.
- Treat Customers Fairly Business Writing skills.
- Focus on intentional behaviours for improving everyday interactions.
- Be the BEST for your GUEST teamleader train-the-trainer.
- Keep your Customers Calling Telephone Etiquette.
- Commit to client friendly problem solving.
- Manage customer touchpoints along the service pipeline.
Connecting Communication
Our interpersonal skills impact the way we are seen by others, the way we care and connect and the way we build authentic relationships. On-the-level engagement skills support interaction that is open, honest, fair and direct. Develop the language, tools and skills of compelling communication, interpersonal flexibility and relationship versatility.
- Be authentic with connecting conversations and the Art of People.
- Critical Conversations and getting to the heart of real issues.
- Develop compelling and on-the-level communication skills.
- Assertive communication that is brave not brutal.
- Understand what people need from us interpersonally.
- Speak with confidence and be heard with confidence.
- Stay in conversations that are difficult or draining.
- Collaborative Conflict Resolution and Changing the Conversation.
- Listening to understand, empathy and reasonableness.
- Bring out the best in less than best people and situations.
- Recognise that conflict is inevitable and fighting’s a choice.
Teaming4Success
Teams are the way that work gets done and succeed only when accommodating change, eliminating rivalries and focusing different perspectives on working well together. Align team players to respond to change and show what can be achieved when fully functional.
- Align team performance for effective team functioning.
- Make teaming work with improved functionality and cohesiveness.
- Identify team missteps and dysfunctions for course correction.
- Address missteps that become barriers to contribution.
- Develop trust and build commitment.
- Focus on accountability and outcomes.
- Build perseverance and persistence.
- Tackle change and challenge head-on.
- Changing the Conversation and collaborative Conflict Resolution.
- Leverage strengths for effective team functioning.
Millennial Onboarding
The faster new recruits feel welcomed and organisationally equipped, the faster they will be value-adding members of their team. Acclimate new recruits, internship, learnership and graduate hires with the knowledge, skills, attitudes and behaviours they need to become quickly engaged and hit the ground running.
- Upskill talented new recruits and next-generation leaders.
- Succeed with the Art of People and other career maximising techniques.
- Promote seamless engagement in a new world of work.
- MBTI and Enneagram personality styles self-assessment.
- Career Anchors and developing the stretch for change and challenge.
- Encourage strengths-building focus and managed personal growth.
- The Habits of Personal Effectiveness for Career Success.
- You are a BRAND and Maximum influence.
- YouQ – Leaving a positive personal footprint.
- Workplace Etiquette and avoiding counterproductive workplace practices.
contact us
tel: +27(0) 82 555 7361
email: info@trainingmania.net
accreditation
Our BBBEE L2 status provides 125% procurement recognition. We are 100% female owned 51% black women owned and classified as an emergent empowerment and micro enterprise.
Trainingmania Training (Pty) Ltd
Developing People and Performance Skills for Competitive Advantage || Professional People Skills for Change and Challenge || Making Business Human